Cheap Book Store - The Big Book of Customer Service Training Games (Big Book Series)

	List Price: $25.00 Our Price: $15.99 Your Save: $ 9.01 ( 36% ) Availability: Usually ships in 24 hours Manufacturer: McGraw-Hill
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Binding: Paperback EAN: 9780070779747 ISBN: 0070779740 Label: McGraw-Hill Manufacturer: McGraw-Hill Number Of Items: 1 Number Of Pages: 209 Publication Date: 1998-09-01 Publisher: McGraw-Hill Studio: McGraw-Hill
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Editorial Reviews: Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.