Cheap Book Store - Customer Service Skills for Success

	List Price: N/A Our Price: $55.29 Your Save: $ -55.29 ( % ) Availability: Usually ships in 24 hours Manufacturer: McGraw Hill
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Binding: Paperback EAN: 9780073545448 ISBN: 0073545449 Label: McGraw Hill Manufacturer: McGraw Hill Number Of Items: 1 Number Of Pages: 320 Publication Date: 2008-01-14 Publisher: McGraw Hill Studio: McGraw Hill
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Editorial Reviews: Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.