Cheap Book Store - The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees

	List Price: $33.00 Our Price: $15.94 Your Save: $ 17.06 ( 52% ) Availability: N/A Manufacturer: McGraw-Hill
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Binding: Paperback EAN: 9780077114763 ISBN: 0077114760 Label: McGraw-Hill Manufacturer: McGraw-Hill Number Of Items: 1 Number Of Pages: 209 Publication Date: 2007-01 Publisher: McGraw-Hill Studio: McGraw-Hill
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Editorial Reviews: Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and, other essentials to successfully provide great front line customer service.