Cheap Book Store - Management: Meeting and Exceeding Customer Expectations (with InfoTrac & Xtra Printed Access Card)

	List Price: $239.95 Our Price: $188.31 Your Save: $ 51.64 ( 22% ) Availability: Usually ships in 24 hours Manufacturer: South-Western College Pub
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Binding: Hardcover EAN: 9780324423013 ISBN: 0324423012 Label: South-Western College Pub Manufacturer: South-Western College Pub Number Of Items: 1 Number Of Pages: 744 Publication Date: 2007-05-21 Publisher: South-Western College Pub Studio: South-Western College Pub
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Editorial Reviews: MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Ninth Edition is a comprehensive survey of the principles and practices of management as they are being applied around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: 1) the never-ending effort by managers and organizations to meet or exceed customer needs, and 2) the need of organizations and their people to be guided by effective leadership.