Cheap Book Store - What's the Secret: To Providing a World-Class Customer Experience

	List Price: $27.95 Our Price: $18.36 Your Save: $ 9.59 ( 34% ) Availability: Usually ships in 24 hours Manufacturer: Wiley
Average Customer Rating: [ not yet rated ]
Binding: Hardcover EAN: 9780470196120 ISBN: 0470196122 Label: Wiley Manufacturer: Wiley Number Of Items: 1 Number Of Pages: 336 Publication Date: 2008-05-02 Publisher: Wiley Studio: Wiley
Related Items Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Editorial Reviews: What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.