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List Price: $29.95
Our Price: $19.68
Your Save: $ 10.27 ( 34% )
Availability: Usually ships in 24 hours
Manufacturer: Wiley
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Average Customer Rating: [ not yet rated ]
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Binding: Paperback
EAN: 9780471161608
Feature: ISBN13: 9780471161608
ISBN: 0471161608
Label: Wiley
Manufacturer: Wiley
Number Of Items: 1
Number Of Pages: 256
Publication Date: 1996-09
Publisher: Wiley
Studio: Wiley
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Features
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ISBN13: 9780471161608
Condition: New
Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!
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Editorial Reviews:
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Praise for The Nordstrom Way
"Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc.
"Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc.
"When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." - Leonard A. Lauder President and Chief Executive Officer Est?e Lauder Companies
"Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" - Donna Karan Designer and Chief Executive Officer Donna Karan Company
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