Cheap Book Store - The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization

	List Price: $24.95 Our Price: $15.16 Your Save: $ 9.79 ( 39% ) Availability: Usually ships in 24 hours Manufacturer: Wiley
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Binding: Paperback EAN: 9780471702863 ISBN: 0471702862 Label: Wiley Manufacturer: Wiley Number Of Items: 1 Number Of Pages: 292 Publication Date: 2005-03-08 Publisher: Wiley Studio: Wiley
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Editorial Reviews: First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.