Cheap Book Store - The World of Customer Service

	List Price: $100.95 Our Price: $84.12 Your Save: $ 16.83 ( 17% ) Availability: Usually ships in 24 hours Manufacturer: South-Western Cengage Learning
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Binding: Paperback EAN: 9780538730464 ISBN: 0538730463 Label: South-Western Cengage Learning Manufacturer: South-Western Cengage Learning Number Of Items: 1 Number Of Pages: 240 Publication Date: 2007-03-22 Publisher: South-Western Cengage Learning Studio: South-Western Cengage Learning
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Editorial Reviews: For continued customer loyalty, every member of an organization needs to be involved in delivering excellent customer service. The World of Customer Service 2E teaches exemplary customer service tactics used by professionals in all types of organizations. Reflecting current concepts and tips, this practical text focuses on strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers. It emphasizes the importance of effective communication and collaboration techniques with a wide range of customer-focused activities.