Cheap Book Store - Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

	List Price: $24.95 Our Price: $16.38 Your Save: $ 8.57 ( 34% ) Availability: Usually ships in 24 hours Manufacturer: AMACOM
Average Customer Rating: [ not yet rated ]
Binding: Hardcover EAN: 9780814413333 ISBN: 0814413331 Label: AMACOM Manufacturer: AMACOM Number Of Items: 1 Number Of Pages: 272 Publication Date: 2009-05-13 Publisher: AMACOM Studio: AMACOM
Related Items Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know Customer Service Training 101: Quick and Easy Techniques That Get Great Results What's the Secret: To Providing a World-Class Customer Experience Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
Editorial Reviews: The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. The author draws on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota. Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom using hard data and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.