Cheap Book Store - Customer Service Training 101: Quick and Easy Techniques That Get Great Results

	List Price: $21.95 Our Price: $0.01 Your Save: $ 21.94 ( 100% ) Availability: N/A Manufacturer: AMACOM
Average Customer Rating: [ not yet rated ]
Binding: Paperback EAN: 9780814472903 ISBN: 0814472907 Label: AMACOM Manufacturer: AMACOM Number Of Items: 1 Number Of Pages: 224 Publication Date: 2005-09-02 Publisher: AMACOM Studio: AMACOM
Related Items The Big Book of Customer Service Training Games (Big Book Series) Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) Customer Service For Dummies Great Customer Service on the Telephone (Worksmart Series)
Editorial Reviews: Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. This book addresses important customer service areas including: making a good first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel valued confidently handling 'difficult' customers and situations interacting effectively face-to-face, and via telephone and e-mail.