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List Price: $17.95
Our Price: $12.90
Your Save: $ 5.05 ( 28% )
Availability: Usually ships in 24 hours
Manufacturer: AMACOM
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Average Customer Rating: [ not yet rated ]
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Binding: Paperback
EAN: 9780814474549
Feature: ISBN13: 9780814474549
ISBN: 0814474543
Label: AMACOM
Manufacturer: AMACOM
Number Of Items: 1
Number Of Pages: 256
Publication Date: 2007-09-12
Publisher: AMACOM
Studio: AMACOM
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Features
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ISBN13: 9780814474549
Condition: New
Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!
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Editorial Reviews:
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Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.
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