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List Price: $10.95
Our Price: $8.57
Your Save: $ 2.38 ( 22% )
Availability: Usually ships in 24 hours
Manufacturer: AMACOM
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Average Customer Rating: [ not yet rated ]
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Binding: Paperback
EAN: 9780814477953
Feature: ISBN13: 9780814477953
ISBN: 081447795X
Label: AMACOM
Manufacturer: AMACOM
Number Of Items: 1
Number Of Pages: 96
Publication Date: 1992-11-26
Publisher: AMACOM
Studio: AMACOM
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Features
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ISBN13: 9780814477953
Condition: New
Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!
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Editorial Reviews:
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First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
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