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List Price: $18.95
Our Price: $16.12
Your Save: $ 2.83 ( 15% )
Availability: Usually ships in 1 to 3 weeks
Manufacturer: AMACOM
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Average Customer Rating: [ not yet rated ]
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Binding: Paperback
EAN: 9780814479353
Feature: ISBN13: 9780814479353
ISBN: 0814479359
Label: AMACOM
Manufacturer: AMACOM
Number Of Items: 1
Number Of Pages: 160
Publication Date: 1996-10-21
Publisher: AMACOM
Studio: AMACOM
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Features
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ISBN13: 9780814479353
Condition: New
Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!
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Editorial Reviews:
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Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill- teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.
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