|
List Price: $17.95
Our Price: $11.96
Your Save: $ 5.99 ( 33% )
Availability: Usually ships in 24 hours
Manufacturer: Harvard Business Review Press
|
Average Customer Rating: [ not yet rated ]
|
|
Binding: Paperback
EAN: 9781578516872
Feature: ISBN13: 9781578516872
ISBN: 1578516870
Label: Harvard Business Review Press
Manufacturer: Harvard Business Review Press
Number Of Items: 1
Number Of Pages: 352
Publication Date: 2001-09-15
Publisher: Harvard Business Review Press
Studio: Harvard Business Review Press
|
|
|
Features
|
ISBN13: 9781578516872
Condition: New
Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!
|
|
|
|
|
|
Editorial Reviews:
|
Loyalty is by no means dead. In fact the principles of loyalty ...are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady expansion. From "The Loyalty Effect". The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one.Fred Reichheld's national bestseller "The Loyalty Effect" shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusion: even a small improvement in customer retention can double profits in your company. "The Loyalty Effect" will change the way you think about loyalty, profits, and the nature of business. Fred Reichheld is a Director Emeritus of Bain and Company and a Bain Fellow. He is also the author of "Loyalty Rules!".
|
|
|
|
|
|
